You have the right to withdraw from the contract, without giving any reasons, within 14 days.
The withdrawal period expires after 14 days from the day you or a third party, other than the carrier and you designated, acquires the physical possession of the goods.
In order to exercise your right of withdrawal, you must inform us of your decision to terminate this contract by means of an express statement (such as a letter sent by post, fax or e-mail). To do so, you can use the attached standard form of withdrawal, but it is not mandatory. You can also fill in and send electronically the withdrawal form or any other express statement on our web site www.filistrucchi.com.
In case you choose this option, we will send you a confirmation receipt of the withdrawal without delay on a durable medium (eg by e-mail).
The contacts to which the above communication is sent are:
FILISTRUCCHI SNC Via Guseppe Verdi 9, 50122 Florence
or: infofilistrucchi.com
In order to comply with the term of withdrawal, it is sufficient that you send a notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of recess
If you withdraw from this contract, you will be refunded all payments you made to us, including delivery costs (except for the additional costs arising from your choice of a delivery type other than the least expensive standard delivery type from We offer), without undue delay and in any case not later than 14 days from the day we are informed of your decision to terminate this contract. These refunds will be made using the same means of payment you used for the initial transaction, unless you have
Expressly agreed otherwise; In any case, You will not have to bear any cost as a consequence of such refund. Refunds may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods if earlier.
You are required to return the goods or deliver them to us without undue delay and in any case within 14 days of the date on which you have notified us of your withdrawal from this contract. The term is respected if you return the goods before the expiration of the 14-day period. The direct costs of returning the goods will be at your own risk. You are only responsible for the diminution of the value of the goods resulting from a manipulation of the goods other than the one necessary to establish the nature, characteristics and operation of the goods.
Download the printable version here: Information and Form Return Policy
notify the withdrawal from my sales contract of the following goods or services
notify the withdrawal from our sales contract of the following goods or services
INFORMATION ABOUT PERSONAL DATA PROCESSING
(In filling out the withdrawal form)
Pursuant to Article 13 of Legislative Decree 196/2003, defined as 'Personal Data Code', we inform you that the processing of personal data provided to fulfill your specific requirements, as well as providing any commercial information about Our products and services, will be at:
Filistrucchi snc- Via Giuseppe Verdi 9, 50122 Florence (Italy) - +39 055 2344901
with the use of computerized procedures, in the ways and within the limits necessary to pursue the aforesaid purposes.
The provided data will be processed in accordance with the above-mentioned norm, by responding to the confidentiality and legality requirements of our company and for the strictly necessary time for which they were collected; Furthermore, the data will not be disseminated. Your data may be communicated, for strictly professional reasons and in order to best provide our service, to: our internal or external collaborators.
The disclosure of the data is mandatory for the sending of this communication and failure to complete the fulfillment of the contractual obligations under our contract will result in failure to provide this information. Consent is not required when the treatment:
(A) is necessary to comply with an obligation laid down by law, regulation or Community law;
(B) is necessary to carry out obligations arising out of a contract of which the party is party or to fulfill, prior to the conclusion of the contract, specific requests of the person concerned;
C) concerns data from public records, lists, documents or documents that can be accessed by anyone, without prejudice to the limits and modalities laid down by laws, regulations or Community legislation for the disclosure and disclosure of data.
Those concerned are entitled to the rights referred to in Article 7 of the said Code, the text of which is fully enclosed at the end of this information, by submitting requests to:
Filistrucchi - Via Giuseppe Verdi 9, 50122 Florence (Italy) - +39 055 2344901
English
The Privacy Policy of this site contains additional information about the treatment of personal data and the privacy of users. The full text of the aforementioned code is available on the Italian Data Protection Authority website:
http://garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/4814258
Art. 7 Rights of the interested party
1. The person concerned has the right to obtain confirmation of the existence of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
2. The person concerned has the right to obtain the indication:
A) of the origin of the personal data;
B) the purposes and methods of processing;
C) the logic applied when processing by means of electronic instruments;
D) the identification details of the holder, the persons responsible and the designated representative within the meaning of Article 5, paragraph 2;
(E) the subjects or categories of persons to whom the personal data may be disclosed or who may become aware of them as designated representatives in the territory of the State, of persons in charge or in charge.
3. The person concerned has the right to obtain:
a) updating, rectification or, where relevant, the integration of the data;
b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose storage is not necessary in relation to the purposes for which the data was collected or subsequently processed;
c) the attestation that the operations referred to in points (a) and (b) have been made known, including their content, to those to whom the data have been communicated or disseminated, except where such fulfillment is impossible or involves the use of means disproportionate to the protected right.
4. The interested party has the right to object, in whole or in part:
a) for legitimate reasons to the processing of personal data concerning him, even though they are relevant to the purpose of the collection;
b) the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for the purpose of market research or commercial communication.